Aside from managing the strategic direction of the business, Darren’s role is to ensure that the teams are operating efficiently and delivering the best possible solutions for clients. Darren built his IT career working with high profile corporates, including Anderson Consulting and PwC. The projects he brought to life vary: from delivering a software platform for an O2 telecoms call centre and creation of tax calculation software, to the design and installation of complete call centres.
Meet Our Team
We’ll work with you to achieve your business goals
Darren Wooding
Managing Director (UK) & CEO (US)
Mark Kelly
Chief Commercial Officer (CCO) (UK) & VP International Sales
As Head of Sales, Mark is responsible for managing the sales and business development teams at Key IVR. His wealth of management skills and service portfolio knowledge helps the team support clients and deliver success to the business. Mark's intimate technical expertise and over 15 years delivering system solutions across several providers ensures he can provide concise solution proposals and troubleshoot client issues first-hand.
Dianne Smith
Head of Partner Relationships
Dianne is responsible for Partner sales and management at Key IVR, ensuring success for our partners and resellers; supporting major payment gateways with their account teams to sell Key IVR solutions. Dianne's experience in sales, management, training and recruitment helps Key IVR clients achieve the best results from their projects and solutions.
Chris Cairns
Enterprise Chief Technology Officer
As Head of IT Chris takes pride in his responsibility to provide the best products and services to our clients. He has a wide range of skills which he has integrated well into his role with his peers describing him as both knowledgeable and helpful on a highly professional level. With over 25 years of experience, he is an essential part of our team here at Key IVR.
Alistair Mackay
Head of Marketing
Alistair has over 15 years of Marketing experience within the technology and telecoms industry. He uses his in-depth knowledge of digital marketing and brand strategy to support the group’s future growth, supported by a multitalented Marketing team. He is dedicated to ensuring a high quality voice, feel and image for the brand which further contributes towards the success of Key IVR.
Cristina Gupca
Chief Technology Officer
Cristina is a software engineer who has been passionate about technology throughout her career. Spending her time developing on her skills and keeping up to date with the tech world and latest projects, plays a vital role in ensuring client solutions are developed to the highest of standards. Cristina is also dedicated to ensuring her team is always learning and expanding on their career opportunities.
Sophie Chan
Head of Account Management
Sophie’s enthusiasm and tenacity helps drive the delivery of clients’ projects. With her dedicated, consultative approach, she can provide informed recommendations to help stakeholders take the best course of action for their organisation. During the critical go-live stage, Sophie can provide on-site or on-the-phone support to end-users, so customers can get the most from their solution, troubleshooting any concerns or issues that may arise.
Kate Plews
Head of Customer Experience
Kate has a wealth of experience in client management across previous business development and customer service roles. Always working hard for a client’s interests, she has already been instrumental in a number of projects and service launches, on hand to assist key stakeholders and their staff adopt a new solution.
Inga Galben
HR Manager
Inga has been working in HR for over 13 years. She is a certified Business Trainer with extensive knowledge in different areas (Learning and Development, Program Planning and Assessment, Recruitment, Legal and Compliance). Inga draws from valuable experience, having previously managed projects involving Pearson VUE Testing Center opening and launching, Well-Being Programs implementation; Innovation Lab; Customer Experience Programs delivery.
Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.